Privacy Policy

Duoluxus Global E-Commerce

Effective Date: October 19, 2025
Last Updated: December 24, 2025

Duoluxus Global E-Commerce (“Duoluxus”, “we”, “us”, or “our”) operates the website
🌐 https://duoluxus.com/

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access our website, mobile services, partner platforms, or engage with our OEM/ODM and private-label programs.

By using our services, you acknowledge that you have read and agreed to this Privacy Policy.

1. Who We Are

Duoluxus Global E-Commerce is operated by:

Shenzhen Qiongyan Yaji Electronic Commerce Co., Ltd.
601C, Building D,
Jui Ji Industrial Park,
Ya Bian Xuezi Wei Community,
Ya Bian Subdistrict,
Bao’an District,
Shenzhen City, China

We provide global e-commerce and manufacturing services, including:

• Consumer electronics

• Fashion & apparel

• Beauty & cosmetics

• Baby essentials

• Neutral & white-label products

• OEM / ODM manufacturing

• Private labeling & brand development

2. Collection and Use of Personal Data

Personal data refers to information that can directly or indirectly identify you.
This does not include irreversibly anonymized or aggregated data.

A. Data You Provide Directly

We may collect personal data when you:

• Create an account

• Place an order

• Contact customer support

• Participate in surveys or promotions

• Engage in OEM/ODM or private-label inquiries

This may include:

• Full name

• Email address

• Phone number

• Billing & shipping address

• Payment information (processed securely by third-party gateways)

• Account login credentials (encrypted)

• Order history and preferences

B. Data Collected Automatically

When you visit https://duoluxus.com, we may collect:

• IP address and approximate location

• Browser type and device identifiers

• Operating system details

• Usage data, diagnostics, and performance metrics

• Cookies, pixels, and session analytics

• Search behavior and product interactions

Where permitted, we may use GPS or IP-based data to improve service delivery.

C. B2B / OEM / Private-Label Information

For business clients, we may collect:

• Company legal name and registration documents

• Product specifications, designs, and files

• Trade references

• Communication records with our teams

All such data is treated as strictly confidential.

3. How We Use Your Personal Data

We use personal data to:

• Process and deliver orders globally

• Provide tracking, support, and after-sales services

• Verify user identity and prevent fraud

• Improve website functionality and user experience

• Personalize content and recommendations

• Manage warranties, returns, and refunds

• Fulfill legal, tax, and customs obligations

• Communicate OEM/ODM manufacturing details

🚫 We do not sell personal data to third parties.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), data processing is based on:

• Contractual necessity – order fulfillment

• Legitimate interest – security and service improvement

• Consent – marketing and cookies

• Legal obligations – tax, customs, and compliance

5. Promoting Safety and Security

We follow principles of legality, transparency, and data minimization.
Personal data is used to:

• Monitor suspicious or fraudulent activity

• Enforce our terms and policies

• Protect users, systems, and transactions

This processing is based on our legitimate interest in maintaining a secure platform.

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files stored on your browser or device.

How We Use Cookies

We use cookies to:

• Save cart items and preferences

• Improve website speed and performance

• Analyze user behavior

• Measure advertising effectiveness

You may disable cookies via browser settings, but some features may not function properly.

7. Disclosure of Personal Data

We may share personal data only when necessary with:

A. Service Providers

• Logistics partners (DHL, UPS, FedEx, SF Express)

• Payment processors (Ocean Payment, Stripe, Alipay)

• Analytics & marketing platforms (Google Analytics, Meta Pixel, TikTok)

B. Legal & Business Reasons

• Regulatory or legal compliance

• Fraud prevention and security enforcement

• Business restructuring, merger, or acquisition

Personal data is never shared for third-party marketing without your consent.

8. International Data Transfers

Your data may be processed or stored in:

• China

• European Union

• United States

• Other regions where our partners operate

All transfers comply with GDPR, CCPA, and international data-protection standards.

9. Data Security, Integrity & Retention

We implement strong safeguards including:

• SSL encryption

• AES-256 encrypted storage

• Firewalls and access controls

• Regular security audits

Data is retained only as long as necessary for legal, operational, or contractual purposes.

10. Your Rights

Depending on your jurisdiction, you may request:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your data (“Right to be Forgotten”)

• Restriction or objection to processing

• Data portability

• Withdrawal of marketing consent

📧 To exercise your rights, contact: ceo@duoluxus.com
We respond within 30 days.

11. Third-Party Websites

Our website may contain links to third-party platforms.
We are not responsible for their privacy practices and encourage you to review their policies before use.

12. Children’s Privacy

Duoluxus services are not intended for individuals under 16 years of age.
We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Legal or regulatory changes

• Operational updates

• New services or technologies

Revisions will be posted with an updated date.

14. Contact Information

For privacy inquiries, requests, or complaints:

Duoluxus Privacy Department
Shenzhen Qiongyan Yaji Electronic Commerce Co., Ltd.
📧 ceo@duoluxus.com
🌐 https://duoluxus.com